Anti-Money Laundering and Funding of Terrorism Due Diligence

  • We are subject to anti-money laundering and funding of terrorism laws and we must in this regard perform due diligence on customers.
  • The information provided to us for the purposes of our due diligence obligations shall be handled in accordance with our Privacy Policy.
  • Player hereby acknowledges that we shall use the information obtained from him/her for our due diligence obligations to conduct public searches and perform checks in order to verify the information provided to us.
  • Whilst we are carrying out our due diligence measures, player may be allowed to continue using his/her account. However, he will not be allowed to affect any withdrawals from such account until our verification procedures are completed.
  • Where we are unable to conclude our due diligence obligations because we have not received the required information from the player or we are otherwise unable to verify his/her identity, no activity may be undertaken from the account and the account will be blocked and/or terminated. In such event, we shall return any Deposit Funds present on the account at the time of blocking and/or termination except where it is necessary for us to delay or withhold payment of all or some of the player’s funds to comply with our legal obligations.
  • We reserve the right to ask for any additional information and documentation to fulfil our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being the final communication in this regard.
  • If we become aware or suspect that the information provided by the player is materially false, we shall cancel the registration and take any other steps that may be required by us under law. We will not pay out any winnings in such circumstances.


KYC policy

It is the policy of DMG Solutions B.V. (the “Company”) to prohibit and actively prevent money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities. The Company strives to comply with all applicable requirements under the legislations in force in the jurisdictions of the European Union members in which the Company operates, pursuant to the Directive of the European Parliament and of the Council on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing and the forthcoming Fourth Directive on Money laundering.

Under the license conditions issued by Curaçao, the Company is required to have in place adequate measures to prevent its systems from being used for the purposes of money laundering, terrorist financing or any other criminal activity.

Players identification

Identification consists in the collection of a series of personal details of the player. All players need to register on the site, providing the following information:

  • Full Name
  • Gender
  • Date of birth
  • Full address
  • Country of residence
  • Email address
  • Phone number

During the registration process players also confirm that they are 18 years old of age and that they have read and accepted our Terms & Conditions and Privacy & Cookies Policy.

KYC (Know Your Customer) Process

KYC checks are required as a anti-fraud measure once you reach €2,000 in deposits and players will be asked to verify their account once the €2,000 threshold has been reached or they wish to withdraw funds from their account. The process we have in place to verify a player’s account involves three elements of verification: ID verification, proof of address & proof of payment.

The time for the verification process to be finalized may vary due to circumstances but a verification process should be completed within two (2) business days. A player shall be informed about the reasons for any delay if the time for the process exceeds ten (10) business days.

Accepted Age & identity Documents:

  • Passport (complete picture of the photo page)
  • National ID Card (complete picture of front and back of card)
  • Driving Licence (complete picture of front and back of card)
  • Birth Certificate (Complete picture of the whole certificate, if this is in your current name. If you have changed your name, then we would need confirmation of this by also sending a photo of your Marriage/Divorce or Deed Poll certificate)

​Make sure that the document is not expired, the photo is clear with all details readable and there are all 4 corners of the document visible.

Accepted Address Documents:

  • Picture of a utility bill (gas, electricity, landline bill) or bank statement clearly showing your full name, address and issue date dated within the last 3 months. Internet and mobile bills are not accepted.
    • Other options include: ​
      • Local authority tax bill / council tax bill (current year) ​
      • Tax bill (current year)
      • Residency certificate issued by local government authority
    • Online bills must be in PDF format 
    • All 4 corners of the document must be visible 

Additional Verification Documents:

Debit / Credit Card

  • Photo of the credit card used for your deposit (both sides are required)
  • For security reasons, only the first 6 and last 4 digits of the card must be visible (on both front and back side). You should cover up the CVV code (usually found on the back of the card). Do not edit the photo, you can cover the digits using an object.
  • The card should not be expired, should be signed on the back and all corners should be visible.

Bank Details:

  • Screenshot/pdf of a bank statement from your online bank (account that you’ve used for deposits/withdrawals at MoiCasino.com
  • We need to see your name, account number, bank logo, IBAN and BIC/SWIFT, all in one image
  • (If you have deposited via RAPID TRANSFER, we need to see a transaction to MoiCasino.com)
  • If you use a paper copy, it needs to have a stamp and a signature from your bank

E-Wallet Details:

  • Account holder's name
  • Account holders email address (matching the method you registered)

Players will have 30 days to complete their KYC check once their total deposits exceed €2,000 or a request has been sent to them.

The time for the verification process to be finalized may vary due to circumstances but a verification process should be completed within two (2) business days. A player shall be informed about the reasons for any delay if the time for the process exceeds ten (10) business days