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Payment Policy

1.Deposits

  • If you wish to place bets on MoiCasino.com, we require you to make a minimum deposit, which you can then use to place bets. Deposits to your Account may be made through various payment providers that may change from time to time. Procedures, terms, charges and other conditions vary between payment providers. You may only deposit into your Account through the Site.
  • You may only use your own personal credit/debit card or other payment method to fund your Account. The name appearing on the credit cards or registered on the payment accounts used for deposits or pay-outs must correspond to the name registered on your Account.
  • Deposited funds are available on the Account within a reasonable amount of time following the confirmation of the deposit made.
  • We reserve the right to request proof of payments to the Account at any moment.
  • The maximum amount of money you may deposit in any one transaction is €5,000 and no more than €15,000 per day.
  • We do not grant any credit for the use of its services. Furthermore, no interest may be charged should there be a delay in the processing of funds as part of routine withdrawal processes, and we shall in no way be responsible for delays by third party processors of such funds, including but not limited to banks and payment service providers.

2.    Withdrawals

  • You may at any time request a payout from the existing balance of your Account provided that all payments have been confirmed and all amounts deposited, and all other terms and conditions have been met.
  • Withdrawals will be made to your bank account or other withdrawal methods available to you to choose from under the "Withdrawal" pages. Whenever possible, withdrawals will be paid by using the same method you would have utilized to make your deposits.
  • Withdrawals may only be made to an account registered to the owner of the Account and must have the same name and address as it exists in our records.
  • It will not be possible to withdraw funds marked as "Bonus money", as well as funds stuck in an aborted game.
  • The minimum withdrawal is €50. Any withdrawal of an amount lower than €50 will be rejected.
  • Withdrawal requests via Bank Transfer will be limited to a minimum of €100 per withdrawal request. Any request lower than this amount will be declined, and the funds will be returned to the player's balance. A player may then place a new withdrawal request in line with this limit.
  • Although we cannot be held liable for the length of time to process payments, we do aim to process withdrawal requests within 1-3 business days after verification of the requested documents.
  • We reserve the right to decline a withdrawal request if verification has not been completed in full. This verification includes verification of your identity, age and location, and phone number. Verification may include requesting a copy of your identification document, utility bill, etc. In addition, we further reserve the right, at our sole discretion, to demand a notarized ID or any equivalent certified ID according to the applicable law of your jurisdiction.
  • We may charge assigned fees for processing withdrawals and this shall be clearly stated when you perform a withdrawal request.
  • The time for the withdrawal to be finalized may vary due to circumstances but a withdrawal attempt should be approved or denied within two (2) days. A player shall be informed about the reasons for any delay if the time for the money to arrive at the players account exceeds ten (10) days.
  • We reserve the right to approve a maximum withdrawal amount of 2,500 EUR per week, 5,000 EUR per month, 25,000 EUR per year (or the equivalent in any other currency chosen upon registration), except for progressive jackpot wins where no limitation will apply. VIP players may be entitled for higher withdrawal levels.
  • If you wish to withdraw a part of the winnings which is of 5,000 EUR or above (or the equivalent in any other currency), we have the right to divide the pay-out into instalments until the full amount is paid out. You will not get any interest on outstanding amounts.
  • All deposits which are not connected to a bonus promotion must be wagered at least one (1) time before the withdrawal can be made to prevent money laundering. At the same time, if any fraud or money laundering is suspected, MoiCasino.com might forfeit all funds on the player's account and close the account without any prior notification.

3. Refund Policy

The following policy describes the refund practices for MoiCasino.com. The refund policy is an attachment to our Terms and Conditions, please read and ensure understanding of both documents before playing.

  • No refund can be completed for funds subject to wagering requirements or restrictions.
  • A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.
  • If you have deposited via credit or debit card and the amount of withdrawal is equal to or smaller to the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.
  • We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honoured after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.
  • In order to request a Refund or any other withdrawal, please contact our support by email to [email protected] and provide all documents as requested by the support in order to complete Your KYC.